FAQs


I. OVERVIEW

Anyone selling new and genuine products is welcome. In order to start selling, you need to have the following:
  • GSTIN
  • PAN Card (Personal PAN for business type “Proprietorship” and Personal + Business PAN for business type as “Company”)
  • Bank account and supporting KYC documents (Address Proof, and Cancelled cheque)
  • Minimum of 5 unique products to sell
To sell on Kauracious:
  1. Register yourself at seller.Kauracious.com.
  2. List your products under specific product categories.
  3. Once an order is received, pack the product and mark it as ‘Ready to Dispatch’. Our logistics partner will pick up the product and deliver it to the customer.
  4. Once an order is successfully dispatched, Kauracious will settle your payment within 7-15 business days.
No, Kauracious will handle shipping of your products. All you need to do is pack the product and keep it ready for dispatch. Our logistics partner will pick up the product from you and deliver it to the customer.
You are required to have the following documents:
  1. GSTIN
  2. PAN Card(Personal PAN for business type “Proprietorship” and Personal + Business PAN for business type as “Company”)
  3. c. Bank account and supporting KYC documents ( Address Proof, and Cancelled Cheque)
No. Listing of products on Kauracious.com is absolutely free. Kauracious does not charge anything for listing your catalogue online. You only pay a small commission for what you sell.
Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.
The payment will be made directly to your bank account through NEFT transactions. Kauracious will settle your payments within 7-15 business days.
After all the required documents have been verified and your seller profile is complete, you can start listing your products and start selling.
You are required to have a minimum of 5 listings (unique products) to start selling on Kauracious.


II. PRICING AND PAYMENTS

As a seller, you will set the price of your products.
The following deductions are made from the order item value:
  • Commission fee: A percentage of the order item value vary based on vertical/sub-category
  • Shipping fee (calculated on the basis of the product weight, shipping location etc.)
  • Collection fee: This will vary based on order item value and customer payment mode (Prepaid/Cash on Delivery)
  • Fixed fee: A slab wise Fixed fee. This vary based on Order item value
  • GST (applicable on all of the above components)
Commission fee is a certain percentage of the order item value of your product. It differs across categories and vertical/sub-categories.
All payments are made through NEFT transactions (online banking). The payment is made directly to your bank account within the next 7-15 business days from the date of order delivered.


III. LISTINGS AND CATALOG

You are required to have a minimum of 1 listings to start selling on Kauracious.
We give you a step-by-step process of how to list your products on our website. It is important to choose the most suitable category to list your product as it will help customers find your products faster. Based on the category you choose, you'll be asked to include product details such as size, model, color, etc.
When pricing products on Kauracious, please account for the applicable Marketplace Fee and include a suitable margin to arrive at the Selling Price. For ease of calculation, you can use our Commission Calculator widget once onboarded.
No. Listing of products on Kauracious.com is absolutely free. Kauracious does not charge anything to you for listing your catalogue online. You only pay a small commission for what you sell.


IV. ORDER MANAGEMENT AND SHIPPING

    Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch
During registering, save the details of your pin code and click on the Continue button. You will be notified via e-mail when your pin code becomes serviceable
Through our seller dashboard, we make it really easy for you to manage your orders. Whenever a customer places an order, we send you an e-mail alert. You need to pack the order and keep it ready for dispatch within the time frame provided by you and inform us through the seller portal. This will alert our logistics partner to pick up the product from you.
We have a strong network of best packaging material providers in the industry. We can connect you with them to get good quality packaging material which impresses the customers and ensures your products remain undamaged.


V. RETURNS AND SELLER PROTECTION

Kauracious has set up a Seller Grievance Panel to protect our sellers against fraud. You can request for SGP claim through the seller dashboard. When the buyer or logistics partner is at fault, you will receive due compensation
Yes, you can raise a claim through Seller Grievance Panel. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped an authentic/undamaged product. This will help us close the dispute in your favour.
Yes, you can raise a claim through Seller Grievance Panel. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped the right product. This will help us close the dispute in your favour.
Yes. When your products are damaged in transit, you can raise a claim under the Seller Grievance Panel. The refund depends on the scenario and product.